Services engineered for intelligent operations
Whether you are scaling a SaaS platform or optimising legacy operations, Thinkligent builds pods that integrate with your tools, speak your industry language, and deliver measurable outcomes from day one.
Diagnostic Sprint
Map current workflows, stack dependencies, and the KPIs your leadership cares about most.
- Process deep-dive and tooling audit
- Risk, compliance, and data handling assessment
- Co-created success plan with measurable outcomes
Pod Assembly
Recruit, vet, and train a dedicated pod that mirrors your operating rhythm and brand voice.
- Role blueprints and skills matrix
- Academy-led training with AI copilots
- Shadow programs and pilot delivery gates
Continuous Optimisation
Operational analytics, automation rollouts, and proactive governance to scale impact quarter over quarter.
- Weekly insight loops and quality reviews
- Automation roadmap with ROI tracking
- Capability maturity benchmarks shared with stakeholders
Revenue & Customer Operations
Billing support, renewals orchestration, pipeline hygiene, and customer listening programs that keep revenue teams ahead.
- Subscription and invoice management
- Customer onboarding & KYC
- Revenue analytics and forecast hygiene
- Support triage with AI summarisation
Customer Experience & GTM Enablement
CX specialists design playbooks, QA loops, and knowledge bases that protect NPS while accelerating retention and upsell.
- Omnichannel support coverage
- Community and review management
- Macro and AI-assisted knowledge curation
- Voice of customer insight packs
Data & Process Intelligence
Research pods and data engineers build, enrich, and audit datasets so your product and strategy teams operate with clarity.
- Market and competitor intelligence
- Data cleaning, dedupe, and enrichment
- Automation-first reporting workflows
- AI prompt libraries and governance
Finance & Compliance Ops
Certified analysts who maintain reconciliations, audit trails, and compliance-ready documentation across jurisdictions.
- Accounts payable & receivable
- Month-end closes with collaborative workrooms
- Policy documentation & knowledge bases
- Risk monitoring and exception management
Built for teams under pressure to scale
Every pod pairs strategic operators with automation-first analysts. We keep leadership in the loop with transparent scorecards, clear RCA audits, and suggestions that push continuous improvement.
Automation In Every Playbook
We design workflows where RPA, AI copilots, and prompt libraries reduce repetitive effort and surface the right context instantly.
Security From Day One
ISO-aligned controls, geo-fenced devices, and audit-ready documentation ensure every engagement meets enterprise governance.
Signature accelerators your teams inherit
Accelerators reduce launch time and enforce the governance standards that enterprise partners expect.
Process Intelligence Blueprint
A 3-week engagement that maps your processes, automation opportunities, and the skills needed for an offshore pod.
Secure Delivery Framework
ISO-aligned controls, geo-fenced devices, and AI usage policies to keep customer data safe.
Capability Maturity Tracker
Quarterly assessments to evolve roles, metrics, and automation adoption with your growth milestones.
Ready to launch your next revenue, data, or compliance pod?
Share the workflows you need to scale and we will return with a blueprint covering pod composition, onboarding plans, and automation opportunities within seven business days.
Speak with a solutions lead